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EDGECRAFTTECH LLC

EDGECRAFT TECH LLC

REFUND POLICY

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Edgecraft Tech LLC Policies

Refund Policy

  • Unless a product or service states otherwise, eligible purchases may be reviewed under a 30-day money-back policy. To request a return or refund review, contact Customer Service within 30 days of the purchase date and provide the applicable order details. Where an RMA or return authorization is required, it must be obtained before returning an item.
  • Shipping, handling, taxes, third-party fees, setup costs, completed professional services, and similar charges may be non-refundable except where applicable law requires otherwise. If software or a license is supplied with a purchase, you may be required to uninstall or discontinue use of it, and an associated license may be deactivated where permitted.

Order Cancellation Policy

  • Cancellation requests should be submitted by email to help@edgecrafttech.com or by calling Customer Service at +1-555-666-7777.
  • Email cancellation requests should include the customer’s first and last name, order number, email address, and suitable contact information. These details should match the information supplied with the original order whenever possible.
  • We will make reasonable efforts to honor a cancellation before an order has been charged, fulfilled, or shipped. If an order has already shipped or substantial service work has already begun, refunds may exclude applicable shipping, completed work, setup fees, or other non-refundable charges.

Delivery Policy

  • Digital deliverables may be sent by email or through a customer-approved file-sharing platform such as Google Drive, Dropbox, OneDrive, or a comparable service.
  • Physical items, when offered, are ordinarily shipped after they are ready for dispatch to the customer-provided address. Delivery timing can vary by product, carrier, location, and availability.
  • Where tracking or shipping insurance is included, the relevant details will be provided to the customer after dispatch.

Warranty Policy

Shipping costs: Unless otherwise agreed or required by law, the customer is responsible for the cost of sending an item to us for warranty review. Edgecraft Tech LLC may cover standard return shipping for an approved repair or replacement. Any expedited shipping requested by the customer may be charged separately.

Warranty procedure: Contact our support team first at help@edgecrafttech.com or by telephone so we can determine whether troubleshooting can resolve the issue before an item is returned.

Term / Termination of Web Hosting Agreement

The initial service term is the period stated in the applicable order form or service agreement. Unless the applicable order specifies otherwise, recurring hosting or subscription services may renew for successive terms. By purchasing a recurring service, you authorize Edgecraft Tech LLC to bill the payment method on file for renewal charges where permitted and disclosed at purchase.

  • Either party may terminate an eligible recurring service by giving the notice required in the applicable order or service agreement. An early cancellation fee of up to $100 may apply where expressly stated in the purchased plan or agreement.
  • Edgecraft Tech LLC may suspend or terminate services for nonpayment, unlawful use, material breach of applicable terms, or use that disrupts or threatens our systems or business operations.
  • Upon cancellation, customers remain responsible for fees and charges accrued before the effective cancellation date. Refunds of prepaid hosting fees, if any, are determined under the applicable plan and may exclude setup fees, discounts, third-party charges, partial months, and services already provided.
  • Where a customer materially breaches an agreement, prepaid fees may be non-refundable and additional amounts due under the applicable service agreement may remain payable.
  • We may also discontinue a service where continued provision becomes unlawful, technically impracticable, unsafe, or commercially unavailable, with reasonable notice where practicable.

Exceptions

The following may be excluded from a general money-back guarantee, subject to applicable law and any service-specific written terms:

  • Premium or on-demand support services after they have been used or delivered.
  • Repurchases of the same service after a prior refund for that service.
  • Services that have been redeemed, substantially performed, fully configured, or delivered.
  • Purchases made more than 30 days before the refund request.

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