Refund Policy
Refund eligibility depends on the type of service, work already completed and any project-specific terms agreed at purchase.
Creative and project services
Once design, writing, development, production or other project work has started, fees covering completed work, committed resources or delivered milestones may be non-refundable. If a project is cancelled before work begins, contact us promptly so we can review the order.
Technical support
If you are dissatisfied with a technical support service, contact us with the order details and a description of the unresolved issue. Where a service-specific satisfaction or repeat-issue commitment applies, we will review the case and determine the appropriate remedy under the terms of that service.
Third-party charges
Domain, hosting, advertising, software license, payment processing or other third-party charges may be subject to the provider’s own refund rules and may not be refundable by Edgecraft Tech LLC.
How to request review
Email info@edgecrafttech.com or call +1-551-800-7863 with your name, order/service information and reason for the request. We will review the request against the applicable service terms.